Terms of Service — BodySleepMind
Effective date: 8 August 2026
This Use of Online Services Agreement (these "Terms") is a legal agreement between you and [Legal Entity Name] ("BSM", "we", "us", "our"), a company registered in England and Wales under company number [Company Number], whose registered office is at [Registered Office Address], governing your access to and use of the BodySleepMind website, applications, and all related features (together, the "Service").
By creating an account, accepting these Terms during onboarding, or otherwise using the Service, you agree to be bound by these Terms. If you are accepting on behalf of a family, a business, or another organisation, you confirm you have the authority to bind that family or organisation, and "you" includes that family or organisation as applicable.
If you do not agree to these Terms, do not use the Service. These Terms should be read together with our Privacy Policy and Cookie Policy, both incorporated by reference and available at bodysleepmind.com.
You must be at least 18 years old to create an account of any type below. The Service offers the following account types, each subject to any additional terms shown to you at signup and to seat or licence limits attached to your specific plan:
Where an organisational account type (Business, Gym, College, Therapist, or Private Health) is set up on behalf of a company or institution, the individual accepting these Terms confirms they have the authority to bind that organisation, and references to "you" in this Agreement include that organisation as well as the individual.
You must provide accurate, current information when creating your account and keep it up to date. You are responsible for all activity that occurs under your account and for keeping your login credentials confidential.
By completing onboarding and providing your name and email address, you expressly agree that we may send you marketing and product update emails, separate from the transactional emails needed to run your account. You can withdraw this agreement and opt out of marketing emails at any time, at no cost, as described in our Privacy Policy.
A person under 18 may only access the Service as a family member invited into a Family Hub by a Family Head. By inviting a family member under 18, the Family Head confirms that they hold parental responsibility for that young person, consents on their behalf where required by law, and agrees to monitor and supervise that young person's use of the Service, including the content of their Wellness Study, plans, and any communications through Talk & Meet or Katie AI.
The Family Head is responsible for the conduct and activity of any family member they add, for reviewing that activity on a reasonable basis, and for removing a family member's access if it is no longer appropriate. We may suspend a family member's account, or the whole Family Hub, if we reasonably believe a young person is using the Service without adequate supervision or in a way that raises a safety concern.
Content, recommendations and language shown to a family member under 18 remain wellness information only, are not medical advice, and do not replace the judgement of a parent, guardian or the young person's own doctor.
To reduce the risk of unsupervised contact with people outside the family, a family member under 18 cannot create a public Wellness Meet profile, does not appear in the member directory, and cannot send or receive Wellness Meet messages with anyone outside their own Family Hub.
BSM is a wellness tracking and intelligence platform. It is not a medical device, and it does not diagnose, treat, cure or prevent any disease, and does not prescribe medication or treatment. Your Wellness Report, Food Score, plans and any output from Katie AI are wellness information generated from the data you provide and from optional third-party test results; they are not clinical assessments and should not be treated as such.
Always consult a qualified healthcare professional before making decisions about your health, before starting or stopping any diet, exercise, supplement or therapy programme, and in any medical emergency — do not rely on the Service in an emergency; contact your local emergency services.
Self-reported information (including bloods, symptoms, and measurements you enter yourself) is exactly that — self-reported — and we do not verify its accuracy unless it comes from an accredited third-party science partner. Recommendations generated from inaccurate input will themselves be inaccurate. It is your responsibility to enter information as accurately as you can and to update it as it changes.
If you are located in the United States, BSM is not a HIPAA covered entity or business associate, and the Service is not designed to store or transmit protected health information subject to HIPAA. Do not use the Service to send us information you understand to be subject to HIPAA restrictions unless we have separately agreed this with you in writing.
Your Wellness Report is built from the data you provide, and it evolves as you keep using the Service. Recommendations (wholefoods, activities, supplements, sleep and mind therapies, and your Food Score) are generated by our proprietary logic applied to that data and are provided for general wellness guidance only. They are not guarantees of any particular outcome, and results will vary between individuals.
We may update our scoring and recommendation logic over time to improve accuracy; this may change the scores or suggestions you see for the same underlying data.
Katie AI is an automated assistant, presented under staff or persona names such as Katie, Michael, Maria or Nigel. Its responses are generated by artificial intelligence based on your Wellness Report and your conversation with it, and, like any AI system, it can make mistakes, provide incomplete answers, or occasionally produce responses that do not reflect your actual circumstances. Katie AI does not provide medical, legal or financial advice, and its output should be treated as a starting point for your own judgement or for a conversation with a qualified professional, not as a final answer.
The "Scan Your Meal" and supermarket-label scanning features use third-party AI to estimate nutrition content from a photograph, and barcode lookup uses public food databases. These are estimates, not laboratory measurements. If you have a food allergy, intolerance, or a condition where getting nutrition information wrong could harm you, do not rely on a scanned or estimated result — check the manufacturer's own label or packaging, or ask a qualified professional.
Do not rely on Katie AI, the food scanner, or on any other automated output of the Service, as a substitute for professional advice or for emergency assistance.
Where the Service allows you to chat, call or video-meet with a coach, instructor, therapist or other permitted party ("Talk & Meet"), or to connect, message, post in groups, or maintain a public profile through Wellness Meet, you agree to use these features respectfully and lawfully. You must not use Talk & Meet, Wellness Meet, Katie AI, or any other communication feature to harass, threaten, defraud, groom or endanger a minor, share unlawful or infringing content, or contact someone who has blocked you.
You are solely responsible for content you post in Wellness Meet, including messages, images and video. We may moderate, remove, or refuse to display content, and may suspend or terminate access to communication or community features, where we reasonably believe this Agreement, applicable law, or the safety of a user (particularly a user under 18) requires it. We provide a way to report and block other members from within the feature.
If you hold a Coach/Instructor, Business, Therapist or Private Health account and choose to publish a public profile in the member directory, you are responsible for the accuracy of the credentials and claims you display there.
Communications through Talk & Meet may be recorded or transcribed where you are notified in advance and, where required, you consent. Where a communication is with a professional (coach, instructor, therapist), that professional's own professional obligations and any separate engagement terms between you and them govern the substance of that relationship — BSM provides the platform but is not itself providing the professional's advice or services, unless expressly stated otherwise.
Certain features carry their own specific considerations, in addition to the general medical disclaimer in "Not Medical Advice — Please Read Carefully" above:
Optional verification tools (biomarker panels, gut microbiome mapping, DNA-based wellness insights, skin-microbiome analysis, and any similar tools we add) are provided by accredited third-party partners, not by BSM. Your use of a partner's test is subject to that partner's own terms and privacy notice, which will be presented to you before you proceed, and your relationship for the test itself is with that partner. BSM integrates the resulting summary data into your Wellness Report but does not warrant the accuracy, availability, or clinical validity of any third-party test.
The Service may suggest third-party wholefoods, supplements, activities, therapies or other products based on your Wellness Report. These are wellness suggestions, not personal recommendations from a qualified professional, and not an endorsement of any particular brand or manufacturer's safety or efficacy claims. Before starting any supplement or making a significant dietary or activity change, particularly if you are pregnant, breastfeeding, taking medication, or managing a medical condition, speak to a qualified healthcare professional.
Some suggestions may form part of a commercial or affiliate relationship under which BSM may receive a fee if you purchase a suggested product; we will indicate clearly where this is the case. We are not responsible for the quality, safety, delivery, or performance of any third-party product or service, which is governed by your agreement with that third party.
The doctor-share feature lets you generate and send a summary of your Wellness Report to a healthcare provider of your choosing. You are responsible for deciding who to share this with and at what level of detail. BSM is not responsible for how a third-party healthcare provider uses, stores or relies on a shared report, and a shared report does not replace your medical records or a clinical consultation.
Certain features of the Service require a paid subscription. Prices, billing frequency and included features for each account type (Individual, Family Hub, Coach/Instructor, Business, Gym, College, Therapist, Private Health) are shown to you before you subscribe. Payments are processed securely by Stripe; by subscribing you agree to Stripe's terms in addition to these Terms.
Unless stated otherwise at signup, subscriptions renew automatically at the end of each billing period until cancelled. You can cancel at any time from your account settings; cancellation takes effect at the end of the current billing period, and we do not provide refunds for the unused portion of a period except where required by law or expressly stated in an offer.
Family Hub, Business, Gym, College, Coach and Therapist account types may include seat-based pricing. The account administrator is responsible for managing seats and for charges relating to seats they add. We may change our prices, giving you reasonable advance notice before the change applies to your next renewal; continuing to use a paid feature after a price change takes effect constitutes acceptance of the new price.
If you are a consumer in the UK or EEA, you generally have a 14-day right to cancel a new subscription without giving a reason. If you ask us to begin providing the Service immediately during that 14-day period and acknowledge this at checkout: where the Service you have subscribed to is treated in law as digital content, your right to cancel ends once we have begun providing it; where it is treated as a service, you may still cancel within the 14 days, but we may deduct a proportionate charge for the part of the Service already provided to you before you cancelled.
If you dispute a charge, please contact us at [billing@bodysleepmind.com] before raising a chargeback with your bank or card provider, so we have a fair opportunity to resolve it directly.
You agree not to:
We may investigate and take appropriate action, including suspending or terminating your account, where we reasonably believe you have breached this section.
You retain ownership of the content you submit to the Service, including meal photos, diary entries, recipes, and messages ("Your Content"). By submitting Your Content, you grant BSM a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, and use Your Content to the extent necessary to operate, maintain, and improve the Service (for example, to generate your Food Score or to provide customer support), and, where you have separately consented, to improve our underlying models. This licence ends when you delete the relevant content or close your account, except to the extent a copy is retained as permitted under our Privacy Policy.
You are responsible for Your Content and confirm you have the necessary rights to submit it and that it does not infringe any third party's rights.
The Service, including its software, design, text, graphics, the Food Score methodology, wellness-factor tagging rules, and all other underlying technology, is owned by BSM or our licensors and is protected by intellectual property laws. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your personal or, for Business/Coach/Therapist tiers, your professional wellness purposes. No other rights are granted.
If you believe content on the Service infringes your intellectual property rights, notify us at [legal@bodysleepmind.com] with a description of the work, its location on the Service, and your contact details, and we will investigate and remove infringing content where appropriate. We may terminate the accounts of repeat infringers.
If your access to the Service is arranged and paid for by an employer, health plan, gym, college or university, or other organisation (a "Sponsor"), your Sponsor may see that you have registered and when you last used the Service, and aggregate, de-identified statistics about their group. Your Sponsor cannot see your individual Wellness Study data, Wellness Report, or private communications unless you separately and explicitly choose to share them with a named professional connected to that Sponsor. If you are a Sponsor, you are responsible for complying with your own obligations to the people you provide access to, including any employment, data protection, or health and safety obligations that apply to you.
To the maximum extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including implied warranties of satisfactory quality, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that any particular wellness outcome will be achieved. Nothing in this section limits or excludes any statutory rights you have as a consumer that cannot lawfully be excluded.
Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded under the laws of England and Wales.
Subject to the paragraph above, to the maximum extent permitted by law: (a) BSM will not be liable for any indirect, special, or consequential loss, or for loss of profits, revenue, data, or goodwill arising from your use of the Service; and (b) our total aggregate liability to you arising out of or in connection with these Terms or the Service will not exceed the greater of £100 or the amount you paid us for the Service in the 12 months before the event giving rise to the claim.
Because BSM does not diagnose, treat or prescribe, we are not liable for health outcomes resulting from your reliance on wellness information, recommendations, or Katie AI output in place of professional medical advice.
You agree to indemnify and hold BSM harmless from any claims, losses, and expenses (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Service, or Your Content, except to the extent caused by our own breach of these Terms or negligence.
You may close your account at any time from your account settings. We may suspend or terminate your access to the Service, with notice where reasonably practicable, if you materially breach these Terms, if required by law, or if we reasonably believe suspension is necessary to protect the safety of any user, particularly a user under 18.
On termination, your right to use the Service ends immediately. Provisions that by their nature should survive termination (including intellectual property, disclaimers, limitation of liability, and governing law) will survive.
We may update, add to, or remove features of the Service from time to time to reflect improvements, regulatory change, or business needs. We may also update these Terms; where a change is material, we will give you reasonable advance notice by email or through the Service before it takes effect. Continued use of the Service after a change takes effect means you accept the updated Terms; if you do not agree, you should stop using the Service and close your account.
These Terms, and any dispute arising out of or in connection with them or the Service, are governed by the laws of England and Wales. Subject to the paragraph below, the courts of England and Wales have exclusive jurisdiction, save that if you are a consumer resident elsewhere, mandatory local consumer protection laws in your country of residence, including your right to bring proceedings in your local courts, are not affected.
Before starting formal proceedings, we encourage you to contact us at [legal@bodysleepmind.com] so we can try to resolve the issue informally.
Questions about these Terms can be sent to [legal@bodysleepmind.com] or by post to [Registered Office Address].